We aim to despatch all orders within one working day of being received. Our main delivery providers are UK Royal Mail, and Parcelforce Worldwide. We do also occasionally use other services at the customer’s own request and expense.
All products purchased within the United Kingdom are delivered free of charge using Royal Mail First Class post. Customers also have the option of purchasing a tracked service for UK items.
For products purchased outside of the UK the default shipping option is the Royal Mail International Standard service, but please note this is not a tracked service. We do recommend that customers take the option of using the Royal Mail International Tracked service which records the location of the shipment as it passes through the delivery process. Shipping fees are payable with both options and these will be indicated in the checkout process.
Estimated times of delivery may be given in the Order/Check Out process and it should be borne in mind that these are simply general indications of timing and subject to change and local conditions. The various levels of delivery service and costs are also provided in the Order/Check Out process. Customers will be able to change their orders and delivery requirements prior to finally committing to the purchase. An Order Confirmation will be sent by email or by text message once the order is placed.
Where our delivery agents have made unsuccessful attempts to deliver your package, it may be returned to us, and you will be credited with the cost of the goods, but not the shipping charges.
We welcome enquiries about our products from all over the world and will always try to fulfil customer requirements. When we deliver to countries outside of the United Kingdom and during the transition period outside of the European Union/European Economic Area, then that shipping will always be done ‘Delivered Duty Unpaid’ (DDU). This means that customers will have the responsibility to pay any import duties and other taxes imposed in respect of their purchase by their country’s revenue authorities.
It is the customer's own responsibility to ensure that their country's import authorities allow the importation of the products purchased. We will not make any reimbursement where they do not. We will only process claims for non-delivery outside the United Kingdom where the customer has used a tracked shipping service for their purchase.